Unleash the power of account scripting!
Every account is scripted to customer specifications so every action performed is the result of pre-determined decision making. The opportunity for human error is eliminated as the telephone agent reads a script, enters the required data, and proceeds through the call.
Customer scripts then hold or dispatch the messages, based on pre-determined customer requirements, and the response of the caller of that call. Dispatch time intervals, escalation, and all steps in the dispatch process are automated.
Contact decisions are based on our on call calendar system. When an account directory contact is assigned, the script will pull the contact information for that individual. The system automatically dials the right contact no matter what time of day it is. Web OnCall provides even greater versatility by allowing you to see and edit the on call calendar system 24/7 with out needing to contact us.
Teleplex customer accounts accounts can be scripted to access customer public or secure web pages.
Teleplex customer accounts can also be scripted to integrate with customer databases.
Teleplex Customer Script Integration with Customer Databases
Scripts can be linked to read from ODBC data sources. We can set up direct access to your database to allow our agents to lookup information for your callers. If you desire, the option to update information is also available. Account scripting enables the telephone agent the power to dynamically provide real-time information to your callers, while not compromising data integrity or security!
Contact us today to see how we can make your account more powerful!